Microsoft Teams Phone
Leader in the 2025 Gartner® Magic Quadrant™ for Unified Communications as a Service
Why consider Microsoft Teams Phone
Already inside M365 tenant — zero additional UC licensing on E3/E5
Copilot AI natively built in for meetings, calls, and transcription
Operator Connect and Direct Routing options for PSTN
Teams Queues app for lightweight call handling under 50 seats
Deeply integrated across the entire M365 ecosystem
AI Agent Capability
Microsoft Copilot provides AI-powered meeting summaries, transcription, and call intelligence natively across Teams.
Native Integrations
Who is Microsoft Teams Phone best suited for?
Any organisation already using Microsoft 365. The default UCaaS choice for M365 environments of any size.
Questions to Ask Microsoft Teams Phone
- 01
Operator Connect vs Direct Routing for PSTN — which suits your environment
- 02
Teams Queues limitations for larger call volumes
- 03
Copilot licensing costs at scale
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