Dialpad
Visionary in the 2025 Gartner® Magic Quadrant™ for Unified Communications as a Service
Why consider Dialpad
AI-first from the ground up: real-time transcription, sentiment, and summaries on every call, every tier
UCaaS and CCaaS on one platform
Strong CRM integrations
Fast deployment
Competitive SMB pricing
Local ANZ presence and support
Deepest Google Workspace integration of any CCaaS vendor
AI Agent Capability
Native AI across all tiers — strongest AI-per-dollar in the market. Dialpad AI Agent for self-service, real-time coaching as standard.
Native Integrations
Contact Centre (CCaaS)
Supported Channels
Platform Details
- Cloud Platforms
- Google Cloud Platform
- Platform SLA
- 99.9
- BYOC
- Yes
- App Marketplace
- Visit Marketplace
- Status Page
- View Status
MS Teams
Available Modules
- WFM
- Available
- QM
- Available
- Dialler
- Available
Dialling Capabilities
Integration Details
CRM
SSO
Collaboration
Unified Comms (UCaaS)
Supported Channels
Platform Details
- Cloud Platforms
- Google Cloud Platform
- Platform SLA
- 99.9
- BYOC
- No
- App Marketplace
- Visit Marketplace
- Status Page
- View Status
MS Teams
Integration Details
CRM
SSO
Collaboration
Who is Dialpad best suited for?
SMB to mid-market, AI-forward buyers, organisations using Google Workspace or HubSpot, and sales teams wanting AI coaching as standard.
Questions to Ask Dialpad
- 01
ANZ data residency for AI transcription features
- 02
Enterprise scalability beyond mid-market
- 03
Pricing at scale for combined UC+CC
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