RingCentral RingCX / MVP
Leader in the 2025 Gartner® Magic Quadrant™ for Unified Communications as a Service
Why consider RingCentral RingCX / MVP
Global UCaaS market share leader (Synergy Research)
Unified UCaaS + CCaaS
RingSense AI: real-time coaching, conversation intelligence, AI scorecards
300+ integrations — widest ecosystem of any UCaaS/CCaaS vendor
Australian data residency
Local ANZ support
Strong Microsoft Teams integration
AI Agent Capability
RingSense AI: real-time coaching, automated QM, AI scorecards, outbound auto-dialler. RingCX includes virtual agents.
Native Integrations
Contact Centre (CCaaS)
Supported Channels
Platform Details
- Cloud Platforms
- Amazon Web Services
- Platform SLA
- 99.99
- BYOC
- Yes
- App Marketplace
- Visit Marketplace
- Status Page
- View Status
MS Teams
Available Modules
- WFM
- Third Party
- QM
- Third Party
- Dialler
- Available
Dialling Capabilities
Integration Details
CRM
SSO
Collaboration
eCommerce
Unified Comms (UCaaS)
Supported Channels
Platform Details
- Cloud Platforms
- Amazon Web Services
- Platform SLA
- 99.999 +
- BYOC
- No
- App Marketplace
- Visit Marketplace
- Status Page
- View Status
MS Teams
Integration Details
CRM
SSO
Collaboration
eCommerce
Who is RingCentral RingCX / MVP best suited for?
Organisations using Microsoft Teams, mid-market to enterprise, UCaaS-first organisations adding CCaaS, and HubSpot users.
Questions to Ask RingCentral RingCX / MVP
- 01
RingCX vs RingCentral Contact Center licensing clarity
- 02
RingSense AI pricing at scale
- 03
Teams integration depth vs native Teams Phone
Want an independent assessment?
Book a free call with CC Tech. We'll help you evaluate RingCentral RingCX / MVP against alternatives. No cost, no obligation.
Book a CallGartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.