11 vendors
Unified Comms (UCaaS)
Business phone, video, messaging, and collaboration
Select up to 3 competing vendors to compare side by side
| Vendor | AI Capability | Key Integrations | Best For | |
|---|---|---|---|---|
 3CX Phone SystemAlso offers Contact Centre (CCaaS): 3CX PRO / ENT (Call Centre) | AI: Basic | Salesforce, HubSpot, Zoho, Freshdesk, Zendesk | Australian organisations of roughly 10 to 200 users that want contact centre features at phone system prices, and are willing to own the infrastructure and SIP trunks, or have a partner own them. | |
 8x8 WorkAlso offers Contact Centre (CCaaS): 8x8 Contact Center | AI: Moderate | Salesforce, HubSpot, Microsoft Teams, Zendesk, ServiceNow | Mid-market organisations wanting unified UC+CC on a single platform, especially those using Salesforce, HubSpot, or Google Workspace. | |
 Aircall | AI: Moderate | HubSpot (excellent), Salesforce, Zendesk, Intercom, Shopify | SMB sales teams, HubSpot users, CRM-centric operations needing fast deployment, and ecommerce. | |
 Avaya Cloud OfficeAlso offers Contact Centre (CCaaS): Avaya Experience Platform | AI: Basic | Salesforce, Microsoft Dynamics, ServiceNow | Enterprises with existing Avaya infrastructure, hybrid deployment needs, and large enterprise telephony complexity. | |
 Dialpad Ai VoiceAlso offers Contact Centre (CCaaS): Dialpad Ai Contact Center | AI: Strong | Salesforce, HubSpot, Zendesk, Google Workspace, Microsoft Teams | SMB to mid-market, AI-forward buyers, organisations using Google Workspace or HubSpot, and sales teams wanting AI coaching as standard. | |
 GoTo ConnectAlso offers Contact Centre (CCaaS): GoTo Contact Center | AI: Basic | Salesforce, Google Workspace, Microsoft 365 | SMB, price-sensitive buyers, simple voice-first needs, and distributed teams needing international calling. | |
 Microsoft Teams Phone | AI: Strong | Microsoft 365, SharePoint, Azure, Power Platform, Dynamics 365 | Any organisation already using Microsoft 365. The default UCaaS choice for M365 environments of any size. | |
 RingCentral MVPAlso offers Contact Centre (CCaaS): RingCentral RingCX | AI: Strong | Microsoft Teams (deepest integration), Salesforce, HubSpot, Zendesk, Google Workspace | Organisations using Microsoft Teams, mid-market to enterprise, UCaaS-first organisations adding CCaaS, and HubSpot users. | |
 Twilio Flex | AI: Moderate | Salesforce, Zendesk, Any API-accessible system | Developer-first organisations, custom CX, API-heavy environments, and Salesforce/Zendesk with complex integration needs. | |
 Vonage Business CommunicationsAlso offers Contact Centre (CCaaS): Vonage Contact Center | AI: Moderate | Salesforce (native Service Cloud Voice), Microsoft Teams, Google Workspace | Salesforce Service Cloud Voice users and API-heavy custom CX use cases. | |
 Zoom WorkplaceAlso offers Contact Centre (CCaaS): Zoom Contact Center | AI: Strong | Zoom Phone (same platform), Zoom Meetings (same platform), Salesforce, HubSpot, Zendesk | Organisations already invested in Zoom, SMB teams, video-forward customer experience, and those already on Zoom Phone. |
3CX Phone SystemAlso offers Contact Centre (CCaaS): 3CX PRO / ENT (Call Centre)
Salesforce, HubSpot, Zoho, Freshdesk
Australian organisations of roughly 10 to 200 users that want contact centre features at phone system prices, and are willing to own the infrastructure and SIP trunks, or have a partner own them.
8x8 WorkAlso offers Contact Centre (CCaaS): 8x8 Contact Center
Salesforce, HubSpot, Microsoft Teams, Zendesk
Mid-market organisations wanting unified UC+CC on a single platform, especially those using Salesforce, HubSpot, or Google Workspace.
HubSpot (excellent), Salesforce, Zendesk, Intercom
SMB sales teams, HubSpot users, CRM-centric operations needing fast deployment, and ecommerce.
Avaya Cloud OfficeAlso offers Contact Centre (CCaaS): Avaya Experience Platform
Salesforce, Microsoft Dynamics, ServiceNow
Enterprises with existing Avaya infrastructure, hybrid deployment needs, and large enterprise telephony complexity.
Dialpad Ai VoiceAlso offers Contact Centre (CCaaS): Dialpad Ai Contact Center
Salesforce, HubSpot, Zendesk, Google Workspace
SMB to mid-market, AI-forward buyers, organisations using Google Workspace or HubSpot, and sales teams wanting AI coaching as standard.
GoTo ConnectAlso offers Contact Centre (CCaaS): GoTo Contact Center
Salesforce, Google Workspace, Microsoft 365
SMB, price-sensitive buyers, simple voice-first needs, and distributed teams needing international calling.
Microsoft 365, SharePoint, Azure, Power Platform
Any organisation already using Microsoft 365. The default UCaaS choice for M365 environments of any size.
RingCentral MVPAlso offers Contact Centre (CCaaS): RingCentral RingCX
Microsoft Teams (deepest integration), Salesforce, HubSpot, Zendesk
Organisations using Microsoft Teams, mid-market to enterprise, UCaaS-first organisations adding CCaaS, and HubSpot users.
Salesforce, Zendesk, Any API-accessible system
Developer-first organisations, custom CX, API-heavy environments, and Salesforce/Zendesk with complex integration needs.
Vonage Business CommunicationsAlso offers Contact Centre (CCaaS): Vonage Contact Center
Salesforce (native Service Cloud Voice), Microsoft Teams, Google Workspace
Salesforce Service Cloud Voice users and API-heavy custom CX use cases.
Zoom WorkplaceAlso offers Contact Centre (CCaaS): Zoom Contact Center
Zoom Phone (same platform), Zoom Meetings (same platform), Salesforce, HubSpot
Organisations already invested in Zoom, SMB teams, video-forward customer experience, and those already on Zoom Phone.
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