8x8 XCaaS
Visionary in the 2025 Gartner® Magic Quadrant™ for Unified Communications as a Service
Why consider 8x8 XCaaS
Single UCaaS + CCaaS platform on one licence
99.999% uptime SLA
Omnichannel: voice, email, chat, SMS, social, video up to 500 participants
Supervisor tools: barge, whisper, monitor
60+ integrations (Salesforce, HubSpot, Teams, Zendesk, ServiceNow, Google Workspace)
Speech and text analytics
Post-call surveys
Competitive mid-market pricing
AI Agent Capability
AI-powered virtual agent and sentiment analysis. No native live agent AI assist.
Native Integrations
Contact Centre (CCaaS)
Supported Channels
Platform Details
- Cloud Platforms
- Amazon Web ServicesPrivate Cloud/Data Centre
- Platform SLA
- 99.999 +
- BYOC
- No
- App Marketplace
- Visit Marketplace
- Status Page
- View Status
MS Teams
Available Modules
- WFM
- Available
- QM
- Available
- Dialler
- Available
Dialling Capabilities
Integration Details
CRM
SSO
Collaboration
WFM
eCommerce
Unified Comms (UCaaS)
Supported Channels
Platform Details
- Cloud Platforms
- Amazon Web Services
- Platform SLA
- 99.999 +
- BYOC
- No
- App Marketplace
- Visit Marketplace
- Status Page
- View Status
MS Teams
Integration Details
CRM
SSO
Collaboration
eCommerce
Who is 8x8 XCaaS best suited for?
Mid-market organisations wanting unified UC+CC on a single platform, especially those using Salesforce, HubSpot, or Google Workspace.
Questions to Ask 8x8 XCaaS
- 01
ANZ data residency availability
- 02
AI roadmap and timeline for live agent assist
- 03
Pricing for combined UC+CC seats at scale
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