11 vendors
Contact Centre (CCaaS)
Cloud contact centre platforms for omnichannel customer experience
Select up to 3 competing vendors to compare side by side
| Vendor | AI Capability | Key Integrations | Best For | |
|---|---|---|---|---|
 3CX PRO / ENT (Call Centre)Also offers Unified Comms (UCaaS): 3CX Phone System | AI: Basic | Salesforce, HubSpot, Zoho, Freshdesk, Zendesk | Australian organisations of roughly 10 to 200 users that want contact centre features at phone system prices, and are willing to own the infrastructure and SIP trunks, or have a partner own them. | |
 8x8 Contact CenterAlso offers Unified Comms (UCaaS): 8x8 Work | AI: Moderate | Salesforce, HubSpot, Microsoft Teams, Zendesk, ServiceNow | Mid-market organisations wanting unified UC+CC on a single platform, especially those using Salesforce, HubSpot, or Google Workspace. | |
 Amazon Connect (AWS) | AI: Advanced | AWS ecosystem (Bedrock, Lambda, S3), Salesforce, ServiceNow, Zendesk, Freshworks | AWS users, developer-first organisations, enterprises wanting best-in-class AI, usage-based pricing, and high-volume contact centres. | |
 Avaya Experience PlatformAlso offers Unified Comms (UCaaS): Avaya Cloud Office | AI: Basic | Salesforce, Microsoft Dynamics, ServiceNow | Enterprises with existing Avaya infrastructure, hybrid deployment needs, and large enterprise telephony complexity. | |
 Dialpad Ai Contact CenterAlso offers Unified Comms (UCaaS): Dialpad Ai Voice | AI: Strong | Salesforce, HubSpot, Zendesk, Google Workspace, Microsoft Teams | SMB to mid-market, AI-forward buyers, organisations using Google Workspace or HubSpot, and sales teams wanting AI coaching as standard. | |
 Genesys Cloud CX | AI: Advanced | Salesforce (deepest CCaaS integration), ServiceNow, Zendesk, Microsoft, AWS | Organisations using Salesforce (strongest native integration of any CCaaS), ServiceNow environments, enterprise, and regulated industries (financial services, healthcare, government). | |
 GoTo Contact CenterAlso offers Unified Comms (UCaaS): GoTo Connect | AI: Basic | Salesforce, Google Workspace, Microsoft 365 | SMB, price-sensitive buyers, simple voice-first needs, and distributed teams needing international calling. | |
 Microsoft Dynamics 365 Contact Center | AI: Advanced | Microsoft 365, Microsoft Teams, Dynamics CRM, SharePoint, Azure | Enterprise organisations already invested in the Microsoft ecosystem, particularly those using Dynamics CRM. | |
 RingCentral RingCXAlso offers Unified Comms (UCaaS): RingCentral MVP | AI: Strong | Microsoft Teams (deepest integration), Salesforce, HubSpot, Zendesk, Google Workspace | Organisations using Microsoft Teams, mid-market to enterprise, UCaaS-first organisations adding CCaaS, and HubSpot users. | |
 Vonage Contact CenterAlso offers Unified Comms (UCaaS): Vonage Business Communications | AI: Moderate | Salesforce (native Service Cloud Voice), Microsoft Teams, Google Workspace | Salesforce Service Cloud Voice users and API-heavy custom CX use cases. | |
 Zoom Contact CenterAlso offers Unified Comms (UCaaS): Zoom Workplace | AI: Strong | Zoom Phone (same platform), Zoom Meetings (same platform), Salesforce, HubSpot, Zendesk | Organisations already invested in Zoom, SMB teams, video-forward customer experience, and those already on Zoom Phone. |
3CX PRO / ENT (Call Centre)Also offers Unified Comms (UCaaS): 3CX Phone System
Salesforce, HubSpot, Zoho, Freshdesk
Australian organisations of roughly 10 to 200 users that want contact centre features at phone system prices, and are willing to own the infrastructure and SIP trunks, or have a partner own them.
8x8 Contact CenterAlso offers Unified Comms (UCaaS): 8x8 Work
Salesforce, HubSpot, Microsoft Teams, Zendesk
Mid-market organisations wanting unified UC+CC on a single platform, especially those using Salesforce, HubSpot, or Google Workspace.
AWS ecosystem (Bedrock, Lambda, S3), Salesforce, ServiceNow, Zendesk
AWS users, developer-first organisations, enterprises wanting best-in-class AI, usage-based pricing, and high-volume contact centres.
Avaya Experience PlatformAlso offers Unified Comms (UCaaS): Avaya Cloud Office
Salesforce, Microsoft Dynamics, ServiceNow
Enterprises with existing Avaya infrastructure, hybrid deployment needs, and large enterprise telephony complexity.
Dialpad Ai Contact CenterAlso offers Unified Comms (UCaaS): Dialpad Ai Voice
Salesforce, HubSpot, Zendesk, Google Workspace
SMB to mid-market, AI-forward buyers, organisations using Google Workspace or HubSpot, and sales teams wanting AI coaching as standard.
Salesforce (deepest CCaaS integration), ServiceNow, Zendesk, Microsoft
Organisations using Salesforce (strongest native integration of any CCaaS), ServiceNow environments, enterprise, and regulated industries (financial services, healthcare, government).
GoTo Contact CenterAlso offers Unified Comms (UCaaS): GoTo Connect
Salesforce, Google Workspace, Microsoft 365
SMB, price-sensitive buyers, simple voice-first needs, and distributed teams needing international calling.
Microsoft 365, Microsoft Teams, Dynamics CRM, SharePoint
Enterprise organisations already invested in the Microsoft ecosystem, particularly those using Dynamics CRM.
RingCentral RingCXAlso offers Unified Comms (UCaaS): RingCentral MVP
Microsoft Teams (deepest integration), Salesforce, HubSpot, Zendesk
Organisations using Microsoft Teams, mid-market to enterprise, UCaaS-first organisations adding CCaaS, and HubSpot users.
Vonage Contact CenterAlso offers Unified Comms (UCaaS): Vonage Business Communications
Salesforce (native Service Cloud Voice), Microsoft Teams, Google Workspace
Salesforce Service Cloud Voice users and API-heavy custom CX use cases.
Zoom Contact CenterAlso offers Unified Comms (UCaaS): Zoom Workplace
Zoom Phone (same platform), Zoom Meetings (same platform), Salesforce, HubSpot
Organisations already invested in Zoom, SMB teams, video-forward customer experience, and those already on Zoom Phone.
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