Amazon Connect (AWS)
Leader in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service
Why consider Amazon Connect (AWS)
Usage-based per-minute pricing — no wasted spend on idle agents
All-you-can-eat AI pricing since March 2025
29 agentic AI capabilities launched at re:Invent 2025
Fully autonomous AI agents across voice, chat, email, SMS, and social
ElevenLabs and Deepgram native voice integration
MCP support for external system integration
Nova Sonic voice in 30+ languages
Handles 16M+ daily interactions
Gartner Magic Quadrant leader three consecutive years
Bedrock knowledge base integration
Unified AI and human agent observability
Proven ROI: Centrica 38% AHT reduction, 19-point NPS increase
AI Agent Capability
Most advanced native agentic AI of any CCaaS platform. 29 agentic AI capabilities, fully autonomous agents across all channels, AI capabilities included at no additional charge.
Native Integrations
Who is Amazon Connect (AWS) best suited for?
AWS users, developer-first organisations, enterprises wanting best-in-class AI, usage-based pricing, and high-volume contact centres.
Questions to Ask Amazon Connect (AWS)
- 01
Australian region data residency for all AI features
- 02
Per-minute pricing at projected volumes
- 03
Integration scope and timeline for CRM connectors in Australia
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